FAQ

I would like to place an order for pictures or order more pictures.


Of course! You can order online here or call 405-209-7197.


I didn’t send money to school on time, what do I do?


You can order online here, or call 405-209-7197.


How long do you keep photos available?


All photographs are archived. Email us for more information.


How do I get a refund?

Contact us at anne@focused.pics or call 405-443-9169.


What if I have a question about my order?


Contact us at anne@focused.pics or call 405-443-9169.


What if my child is absent on picture day?


There should be a retake day scheduled for your school. Contact us at anne@focused.pics or call 405-443-9169.

How long until my pictures arrive?


Packages arrive at the school 3-4 weeks after picture day.


Can I get a photo release?


All our CD’s come with a photo release. Contact us at doyce@focused.pics or call 405-209-7197.


What are exchanges?

They are smaller than wallet size, 1 1/2 x 2 1/2.


How long will I be able to order online?

The link will be open for 24 hours after picture day. Please contact the office after that to place your order.


Will I get to see a proof?

Fall pictures are pre-pay, and everyone will be photographed and receive a child safety card with the child’s picture attached. You are welcome to wait and order from that, but the pricing will be a little higher, plus shipping and handling.

Spring pictures are pre-pay only, and only those who are ordering will be photographed. No safety card or proof will be provided.